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Hi all,
Some of the apps in App Store cannot display the preview screenshots in my phone, but when I click on it, I can see the screenshots normally in the App detail page.
My friends can see the screenshots without any problem.
Does anyone know how to resolve this problem?
Thank you.
Hi LeoChiu,
We see some of your apps will not display a screenshot or preview of the app on your iPhone.
To clarify, is this only with one specific app, or do you notice it with multiple apps? Also, take a moment to restart your iPhone and test if the issue persists?
Let us know the results, and we'll follow up from there.
Cheers!
Hi DerekM87,
Thanks for your response.
So far there's only one specific app, which is the one in attached screenshot.
I have tried to restart my iPhone, but no luck. Problem still persist.
Also tried to logout and re-login App Store, also cannot solve the problem.
Thanks.
LeoChiu,
From here, we'd recommend reaching out to Apple Support directly for additional assistance.
Take care.
App Store preview screenshots are not shown
