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Battery decreasing while plugged in

Why my ipad Battery is decreasing when im use in it and the charge is plugged in ?

Posted on Dec 20, 2021 9:24 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 20, 2021 9:32 AM

Are you using an adequately powerful Power Adapter? Most models of iPad require a Power Adapter to be rated at 12W or greater to reliably charge.


These support pages should help with troubleshooting charging issues.


Charge and monitor the iPad battery - Apple Support

If your iPad won't charge – Apple Support


Troubleshooting generally requires substitution of the Power Adapter and cable for another known-good item.


If you continue to experience difficulties, you might be best advised to first seek assistance directly from from Apple Support - and request a remote diagnostic test. You can contact the Support Team using the Get Support link at top-right of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad, Power Adapter and cable(s):

Genius Bar Reservation and Apple Support Options - Apple


2 replies
Question marked as Top-ranking reply

Dec 20, 2021 9:32 AM in response to Almansoori_m

Are you using an adequately powerful Power Adapter? Most models of iPad require a Power Adapter to be rated at 12W or greater to reliably charge.


These support pages should help with troubleshooting charging issues.


Charge and monitor the iPad battery - Apple Support

If your iPad won't charge – Apple Support


Troubleshooting generally requires substitution of the Power Adapter and cable for another known-good item.


If you continue to experience difficulties, you might be best advised to first seek assistance directly from from Apple Support - and request a remote diagnostic test. You can contact the Support Team using the Get Support link at top-right of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad, Power Adapter and cable(s):

Genius Bar Reservation and Apple Support Options - Apple


Battery decreasing while plugged in

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