problem with ipad battery

I recently bought my ipad but the battery seems to be decreasing instead of increasing while I am charging it. could someone tell me how to solve this

iPad (6th gen) WiFi

Posted on Sep 15, 2020 8:04 AM

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Question marked as Top-ranking reply

Posted on Sep 15, 2020 8:49 AM

The battery might be defective.

But since you bought that device recently, have it inspected at an Apple Store or Authorized Service Provider among this list:--> Apple – Location Selector

Regards

Giulio

6 replies

Sep 15, 2020 9:04 AM in response to smileygiraffe

These support pages may be helpful:

If your iPad won't charge – Apple Support

Charge and monitor the iPad battery - Apple Support


If you contact Apple Support, you can request a remote battery diagnostic - which will likely better inform any necessary remedial action. The Contact Support link is at top-right of this page.


Alternatively, the excellent Apple Support App can be used to open a support case:

https://apps.apple.com/gb/app/apple-support/id1130498044

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problem with ipad battery

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