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Touch ID not working

tried everything to set Touch ID still can't make it to open or turn on computer with out entering code


Posted on Dec 21, 2021 10:34 AM

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Question marked as Top-ranking reply

Posted on Dec 21, 2021 10:38 AM

Ipz wrote:

tried everything to set Touch ID still can't make it to open or turn on computer with out entering code


Does touchID work under any circumstance... You do not make this clear(?)



There are a few instances where Touch ID will not be accepted by macOS:


• If you restarted your Mac, or if you're not logged into your user account.

• If you have not unlocked your Mac for 48 hours.

• If you are trying to unlock Security & Privacy

• If you are trying to unlock Users & Groups Preferences (when FileVault is on)

• If 5 wrong fingerprint attempts


"If you have problems with Touch ID"

https://support.apple.com/guide/mac-help/touch-id-mchl16fbf90a/mac


1 reply
Question marked as Top-ranking reply

Dec 21, 2021 10:38 AM in response to Ipz

Ipz wrote:

tried everything to set Touch ID still can't make it to open or turn on computer with out entering code


Does touchID work under any circumstance... You do not make this clear(?)



There are a few instances where Touch ID will not be accepted by macOS:


• If you restarted your Mac, or if you're not logged into your user account.

• If you have not unlocked your Mac for 48 hours.

• If you are trying to unlock Security & Privacy

• If you are trying to unlock Users & Groups Preferences (when FileVault is on)

• If 5 wrong fingerprint attempts


"If you have problems with Touch ID"

https://support.apple.com/guide/mac-help/touch-id-mchl16fbf90a/mac


Touch ID not working

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