Judy_Gress Author

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my grandson can't remember his passcode for a A1474 ipad...I have tried the instructions to reset...but cannot get it to work...it just says I need to unlock device. Can you tell me what else to do?

my grandson can't remember his passcode for a A1474 ipad...I have tried the instructions to reset...but cannot get it to work...it just says I need to unlock device. Can you tell me what else to do?

Posted on Dec 21, 2021 2:18 PM

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Posted on Dec 21, 2021 2:30 PM

You are going to have to restore the device to be able to remove the forgotten passcode. Follow the steps in this support document, If you forgot your iPad passcode - Apple Support

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Level 10

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Dec 21, 2021 2:30 PM in response to Judy_Gress

You are going to have to restore the device to be able to remove the forgotten passcode. Follow the steps in this support document, If you forgot your iPad passcode - Apple Support

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my grandson can't remember his passcode for a A1474 ipad...I have tried the instructions to reset...but cannot get it to work...it just says I need to unlock device. Can you tell me what else to do?

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