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my grandson can't remember his passcode for a A1474 ipad...I have tried the instructions to reset...but cannot get it to work...it just says I need to unlock device. Can you tell me what else to do?
You are going to have to restore the device to be able to remove the forgotten passcode. Follow the steps in this support document, If you forgot your iPad passcode - Apple Support
You are going to have to restore the device to be able to remove the forgotten passcode. Follow the steps in this support document, If you forgot your iPad passcode - Apple Support
my grandson can't remember his passcode for a A1474 ipad...I have tried the instructions to reset...but cannot get it to work...it just says I need to unlock device. Can you tell me what else to do?
