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User profile for user: Maria6578
Maria6578 Author
User level: Level 1
4 points

Lock Screen and Apps

My lock screen buttons won't work to shut off or close my phone. It can unlock but when it is unlocked, the apps don't work. It opens to a gray fuzzy screen. Siri won't do anything when I ask it to shut down iphone.

iPhone 11 Pro Max, iOS 15

Posted on Dec 21, 2021 8:55 PM

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User profile for user: Axel Foley
Axel Foley
User level: Level 10
149,502 points

Posted on Dec 21, 2021 9:08 PM

Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


Axel F.

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Question marked as Top-ranking reply
User profile for user: Axel Foley
Axel Foley
User level: Level 10
149,502 points

Dec 21, 2021 9:08 PM in response to Maria6578

Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


Axel F.

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Lock Screen and Apps

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