Can I return personalized AirPods as they don't fit my ears?

Can I return personalised airpods as they don't fit my ears?


[Re-Titled by Moderator]

Posted on Dec 21, 2021 11:14 PM

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Question marked as Top-ranking reply

Posted on Dec 22, 2021 5:19 PM

Hello sophie2208.


Thanks for visiting Apple Support Communities. We understand that you're wanting to know if you can return personalized AirPods. Looking at the Shopping Help section for the Apple Online Store, under the "Exchange an item" it says "The only exchange exceptions are personalized items (such as engraved iPhone, iPad, or AirPods) and Macs that have been custom-configured. These items cannot be exchanged in store; they can only be returned and your refund will be issued to the payment method you used on your order (per the guidelines in our Standard Return Policy)." here: Returns & Refunds - Shopping Help


We hope this helps.


Take care.

1 reply
Question marked as Top-ranking reply

Dec 22, 2021 5:19 PM in response to sophie2208

Hello sophie2208.


Thanks for visiting Apple Support Communities. We understand that you're wanting to know if you can return personalized AirPods. Looking at the Shopping Help section for the Apple Online Store, under the "Exchange an item" it says "The only exchange exceptions are personalized items (such as engraved iPhone, iPad, or AirPods) and Macs that have been custom-configured. These items cannot be exchanged in store; they can only be returned and your refund will be issued to the payment method you used on your order (per the guidelines in our Standard Return Policy)." here: Returns & Refunds - Shopping Help


We hope this helps.


Take care.

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Can I return personalized AirPods as they don't fit my ears?

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