Apple Watch ecg not working

Question

Apple Watch ecg not working

My watch tells me to put a finger on the crown, which I am already doing. Any tips on how to get the ecg app to work again?

Apple Watch Series 5

Posted on Dec 22, 2021 9:34 PM

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Answer 1

Top-ranking reply

patrickfromsanta barbara Author

Level 1

50 points

Dec 23, 2021 7:45 AM in response to Vancouver22

The problem I am having is that, when I start the ECG app, it gets to the screen where it tells me to hold a finger on the crown and shows the red swirling heart, but when I put a finger on the crown, nothing happens. It doesn’t start the countdown. I’ve used it many times in the past and it worked fine, but doesn’t seem to be detecting my pulse or heart rhythm now. I’ve tried rebooting the watch, but same issue occurs. I’ve also tried quitting the app and restarting it, but the same issue occurs.

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Answer 2

Dec 23, 2021 9:08 AM in response to Community User

Thanks for the tip. I just tried that, but it still doesn’t work.

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Answer 3

Dec 23, 2021 7:58 AM in response to patrickfromsanta barbara

Delete the ECG app and reinstall it.

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Answer 4

Vancouver22

Level 8

36,757 points

Dec 22, 2021 11:41 PM in response to patrickfromsanta barbara

Make sure that your Apple Watch is snug and on the wrist that you selected in the Apple Watch app. To check, open the Apple Watch app, tap the My Watch tab, then go to General > Watch Orientation.
Open the ECG app on your Apple Watch.
Rest your arms on a table or in your lap.
With the hand opposite your watch, hold your finger on the Digital Crown. You don't need to press the Digital Crown during the session.
Wait. The recording takes 30 seconds. At the end of the recording, you will receive a classification, then you can tap Add Symptoms and choose your symptoms.
Tap Save to note any symptoms, then tap Done.

Take an ECG with the ECG app on Apple Watch - Apple Support

Might work best if you can rest your arm on a table. Follow any on screen suggestions If it’s not working at all you can try restarting the watch

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