Apple ID balance

When I want to add fund to the balance it tells me that it could not be completed and I should contact itunes store support to Complete the transaction.

iPhone XS Max, iOS 15

Posted on Dec 22, 2021 11:26 PM

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Question marked as Top-ranking reply

Posted on Dec 23, 2021 5:49 AM

Do you see a "Your purchase could not be completed" message?


You may see various forms of a "Your purchase could not be completed" message. Some may show old URLs (such as the one ending in "/ww/") which will redirect to the current one which leads you to a page to select your country but provides little additional guidance. Since it says to contact iTunes Support, do this:

1. Click on this link --> https://support.apple.com/choose-country-region/media-services

2. Select your country

3. Select: Billing & Subscriptions

4. Select: Subscriptions & Purchases

5. Select: Update payment method

6. Select a chat session or a phone call.

1 reply
Question marked as Top-ranking reply

Dec 23, 2021 5:49 AM in response to Dscraft07

Do you see a "Your purchase could not be completed" message?


You may see various forms of a "Your purchase could not be completed" message. Some may show old URLs (such as the one ending in "/ww/") which will redirect to the current one which leads you to a page to select your country but provides little additional guidance. Since it says to contact iTunes Support, do this:

1. Click on this link --> https://support.apple.com/choose-country-region/media-services

2. Select your country

3. Select: Billing & Subscriptions

4. Select: Subscriptions & Purchases

5. Select: Update payment method

6. Select a chat session or a phone call.

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Apple ID balance

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