Apple ID asking for passcode from phone I don’t have

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Level 1

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Apple ID asking for passcode from phone I don’t have

I recently got notified of an unauthorized login attempt on my Apple ID so I changed the password. Now in order to reactivate iCloud I am being asked to sign in again on my devices (I have a laptop and an iPhone). I put in my new Apple ID password, my current phone passcode, and then it’s asking me for the passcode for my “other iPhone.” I do not have another iPhone. I got this phone in 2019 and transferred all of the data from my old phone onto this one so I don’t know why it would be counting that as a phone still if that is what it’s referring to. I’ve tried the last passcode I remember using on that phone but it isn’t working, and neither are the other passcodes I thought would be possibilities.

It’s offering the forgot passcode option but says it will delete encrypted data - does that mean I’m going to lose all of my saved passwords and messages and photos that were in iCloud? It won’t let me authorize access on another device because all of my devices were signed out of iCloud when I changed my password.

Feeling very frustrated that I’m being barred from fixing this because of an iPhone I don’t even have.

(Also, when I go to post this, it only lists me as having this iPhone and my MacBook Air, so I really don’t understand what phone it’s referring to.)

Posted on Dec 23, 2021 2:41 AM

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Answer 1

Limnos

Level 10

426,809 points

Dec 23, 2021 6:40 AM in response to briweasley7

To see how to 'Get a verification code and sign in with two-factor authentication', click here --> https://support.apple.com/HT204974

- Use a Trusted Device: Mac, iPhone, iPad, Watch. Code is either generated automatically or manually using Settings on the Trusted Device.

- Text or phone call to a trusted telephone number (any telephone; even landlines).

- Get a code from an Account Recovery Contact --> https://support.apple.com/HT212513

- Instructions at the end about what to do if you cannot get a code and need to use account recovery.

If you lack a way to view a verification code but can still log into your Apple Account, you can add a way to get a code. "You can manage your trusted phone numbers, trusted devices, and other account information from your Apple ID account page." Click here --> https://appleid.apple.com/

From: https://support.apple.com/HT204915

If you have no available trusted devices or numbers, and cannot sign into your account (such as when you have a forgotten password) to add a way to get a verification code, read:

How to use account recovery when you can’t reset your Apple ID password - https://support.apple.com/HT204921

"The fastest and easiest way to reset your password is from an Apple device. Before you start the account recovery waiting period, try to reset your forgotten password on a trusted device. Or borrow a friend or family member’s iPhone, iPad, or iPod touch and use the Find My iPhone app to reset your password. You can even visit an Apple Store and ask to use a device on site."

Contact Apple for help with Apple ID account security - https://support.apple.com/HT204169 "This article provides country-specific Apple Support contact information for customers seeking help with their Apple ID password or other security-related issues."

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Apple ID asking for passcode from phone I don’t have

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