You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Ghost touch - iPhone 12 Pro Max

My iPhone has a huge ghost touch problem. Started randomly about a week ago. Tried cleaning multiple times. I don’t use a screen protector. If I switch off my screen it functions well again for 3-5 minutes after which again I get the ghost touch problems. It is around the g, h region on the keyboard mostly when in vertical mode. Please help me!

iPhone 12 Pro Max, iOS 15

Posted on Dec 23, 2021 2:33 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 14, 2022 3:47 AM

Hey Manas,

Anshuman this side. I am too having the same ghost touch issue and it’s exactly the same as you have described. Let me know if you got any solution, I would really appreciate your help. Thanks!


(I do have the same model with same issues)

6 replies

Feb 14, 2022 5:07 AM in response to anshuman208

Many friends of mine using one of the latest iPhones seem to have this problem. Either there's some hardware problem with the iPhones Apple shipped to India or it's a software issue.

Here's what I can suggest you to do: (I wanted to avoid getting a screen replacement as I could just buy a flagship android phone for that price)

  1. Make sure you've updated your iPhone to the latest version of iOS. When I updated my iPhone to iOS 15.2 and then later on 15.3, the issue was resolved for while. (a few days)
  2. Try locking and unlocking your iPhone. It will somewhat solve the issue for sometime. If it happens again, do the same.



Dec 23, 2021 3:06 AM in response to manasladdha

Try a "forced" restart of your 12, using these instructions:--> Force restart iPhone – Apple Support


If the issue persists, it might be a hardware (digitizer? screen? other internal component?) problem, but we, just users like you, cannot diagnose that issue remotely, sorry.


I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

Ghost touch - iPhone 12 Pro Max

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.