My AirPods Pro are not working

Chrisjoeryan1 Said:

"My air pods pro are not working"

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Troubleshooting AirPods Power:

A. A Few Links to Visit:

• Start Here: Charge your AirPods with Charging Case and Learn about Battery Life - Apple Support

• If your AirPods Won’t Charge - Apple Support

• How to Clean your AirPods and EarPods - Apple Support

B. Try the Following Tasks:

• Hold Down the Button on the case for about 15 seconds.

• Use an Apple Brand Cable - not a third party one - cool though it may look, a fabric, third-part cable would likely tear - (Apple cable's are plastic and are intended for Apple)

• Remove the AirPod from the Case, then place it back in the charger. Perhaps it need to resync with the charger.

Chrisjoeryan1 Said:

"My air pods pro are not working"

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Troubleshooting AirPods Connectivity:

Start Here: Connect your AirPods and AirPods Pro to your iPhone - Apple Support

Still Having Issues? If so, refer to the following....

A Few Thoughts to Try:

A. Visit Apple Support links:

•  If your AirPods Won't Connect – Apple Support

• If your Left or Right AirPod isn't Working - Apple Support

• Connect and Use your AirPods and AirPods Pro – Apple Support

B. Verify the Balance:

1. Go to: Settings
2. Tap: General
3. Tap: Accessibility
4. Scroll Down: to Hearing
5. Adjust: the audio volume balance

C. Also, Clear Out Earwax:

• How to Clean your AirPods and EarPods - Apple Support

AirPods Pro Service Program for Sound Issues:

Apple has determined that a small percentage of AirPods Pro may experience sound issues. Affected units were manufactured before October 2020.

An affected AirPods Pro may exhibit one or more of the following behaviors:

• Crackling or static sounds that increase in loud environments, with exercise or while talking on the phone
• Active Noise Cancellation not working as expected, such as a loss of bass sound, or an increase in background sounds, such as street or airplane noise

Apple or an Apple Authorized Service Provider will service the affected AirPods Pro (left, right or both), free of charge.

Note: No other AirPods models are part of this program

Service Process:

Choose one of the service options below to have your AirPods Pro serviced. Your AirPods Pro will be examined prior to any service to verify that they are eligible for this program. AirPods Pro (left, right or both) with a confirmed issue will be replaced. The AirPods Pro case is not affected and will not be replaced.

• Find an Apple Authorized Service Provider.
• Make an appointment at an Apple Retail Store.
• Contact Apple Support.

Additional Information:

This worldwide Apple program doesn't extend the standard warranty coverage of the AirPods Pro.

The program covers affected AirPods Pro for 3 years after the first retail sale of the unit. 