It appears I had two subscriptions (individual and family sharing). I might have created the individual when I replaced lost my iPhone. I managed to cancel the one subscription however, I am left with one more which I can not access. One of the members under it is Olwethu and she can’t make amendments either, see the image
The subscription is managed by the person who subscribed to it, not by the person making the payments.
The subscription has to be managed when logged in with the account that subscribed to the item. it is not "on" any device in particular, it is associated with an Apple ID.
Please click on this link to learn "How to cancel a subscription from Apple" ➔ https://support.apple.com/HT202039
Note:
• "If you don’t see Cancel Subscription, then the subscription is already canceled and won't renew." An "Expires" date (instead of "Renews") means the current subscription will just run until then. "Resubscribe" is just in case you change your mind about having it end.
• Deleting an app does not cancel a subscription.
• If you don’t cancel trials more than 24 hours before your renewal date, your subscription might renew.
• If you don't have an Apple device, see the options near the very bottom of the support document.
"If the subscription that you want to cancel is not listed", click here ➔ https://support.apple.com/HT212052
If you still can't find a subscription, contact Apple Support using the link at the end of the support article.
If you still have problems:
Click here ➔ https://support.apple.com/choose-country-region/media-services Select your country, then a product.
Or: Contact Apple for support and service ➔ "See a list of Apple phone numbers around the world."
Click here ➔ https://support.apple.com/HT201232
The subscription is managed by the person who subscribed to it, not by the person making the payments.
The subscription has to be managed when logged in with the account that subscribed to the item. it is not "on" any device in particular, it is associated with an Apple ID.
Please click on this link to learn "How to cancel a subscription from Apple" ➔ https://support.apple.com/HT202039
Note:
• "If you don’t see Cancel Subscription, then the subscription is already canceled and won't renew." An "Expires" date (instead of "Renews") means the current subscription will just run until then. "Resubscribe" is just in case you change your mind about having it end.
• Deleting an app does not cancel a subscription.
• If you don’t cancel trials more than 24 hours before your renewal date, your subscription might renew.
• If you don't have an Apple device, see the options near the very bottom of the support document.
"If the subscription that you want to cancel is not listed", click here ➔ https://support.apple.com/HT212052
If you still can't find a subscription, contact Apple Support using the link at the end of the support article.
If you still have problems:
Click here ➔ https://support.apple.com/choose-country-region/media-services Select your country, then a product.
Or: Contact Apple for support and service ➔ "See a list of Apple phone numbers around the world."
Click here ➔ https://support.apple.com/HT201232
I want to cancel a family subscription however it’s in a device that I lost and I am now unable to
