Guided Access app unavailable

Question

Level 1

13 points

Guided Access app unavailable

I have just opened my brand new iphone13 box - on the screen it says “Guided Access app unavailable please contact your administrator”. The screen is frozen and no interaction is possible.

I.e. I have not been ablel to log in on the phone with my Apple-ID or connect to wifi/mobile network
I have made a forced restart /hard power shut down - no changes at all
I have tried to connect to ITunes via PC but impossible to connect phone to PC

How do I get my new IPhone 13 mini to work?

iPhone 13 Mini

Posted on Dec 24, 2021 1:18 AM

Reply

Answer 1

flemming114 Author

Level 1

13 points

Dec 24, 2021 1:39 AM in response to SravanKrA

Thanks, pls see photo. I have tried the “force restart” but is not presented to “Enter lock screen passcode” screen but the same screen as above - remember I have been able to start configuring the phone i.e. no password has been set and the phone does not know my Apple-ID…

Reply

Answer 2

Dec 24, 2021 1:20 AM in response to flemming114

Firstly, Guided Access is not an app it is a feature.

It would be better if you can please re-post with a screenshot, in order to understand the phenomenon better. Images/pictures speak louder than words.

Please understand this is a public forum: While attaching a Screenshot, do not provide any personal credentials, such as Card detail, email id, apple id, IMEI number, Serial Number, Phone number, Order ID, if you are sharing a map ensure your location is not identifiable, etc.

Reply

Answer 3

Dec 24, 2021 1:20 AM in response to flemming114

Force restart the iPhone / iPad --> Force restart iPhone - Apple Support
iPhone restarts> Enter Lock Screen Passcode --> Click-> If you forgot the Lock Screen Passcode for your iPhone, iPad, or iPod touch, or your ...
Then go to Settings -> Accessibility -> Guided Access and change the passcode

Reply

Guided Access app unavailable

Similar questions