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Mac book pro mouse track pad

Hi


I have a mid 2014 MacBook pro & my trackpad mouse only seems to work during boot up on log in page after that it won't work & i have to use the mouse any ideas what i can do for a fix?


Thanks.

MacBook Pro 15″, macOS 11.6

Posted on Dec 24, 2021 3:08 AM

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Question marked as Best reply

Posted on Dec 24, 2021 4:35 AM

Hi,

Try startup in Safe mode, then normal boot could solve your issue.

Start up your Mac in safe mode - Apple Support

If it doesn't help, try to check your MacBook Pro with Apple Diagnostics if it reports Bluetooth related error(NDL001).

Use Apple Diagnostics to test your Mac - Apple Support

If it doesn't help, contact Apple Support or make Genius Bar reservation if your local retail Apple Store is open or find opened local Apple Authorized Service Provider to be examined your MacBook Pro there.

Official Apple Support

https://www.apple.com/retail/geniusbar/

Apple - Find Locations - Location Selector



Similar questions

1 reply
Question marked as Best reply

Dec 24, 2021 4:35 AM in response to mknofr

Hi,

Try startup in Safe mode, then normal boot could solve your issue.

Start up your Mac in safe mode - Apple Support

If it doesn't help, try to check your MacBook Pro with Apple Diagnostics if it reports Bluetooth related error(NDL001).

Use Apple Diagnostics to test your Mac - Apple Support

If it doesn't help, contact Apple Support or make Genius Bar reservation if your local retail Apple Store is open or find opened local Apple Authorized Service Provider to be examined your MacBook Pro there.

Official Apple Support

https://www.apple.com/retail/geniusbar/

Apple - Find Locations - Location Selector



Mac book pro mouse track pad

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