Safari on iPad won’t work, I somehow have a puzzle piece in search bar

Hi Sheilataylor,

Don't go into Safari. Instead, go into Settings > Safari > Extensions and see what is there. The "puzzle piece" is typically the icon for extensions, so your inclination that an extension is your problem is likely correct.

From the Safari Settings you should be able to get rid of any extensions, and hopefully resolve the issue.

Good luck!

"I clicked on the button to turn it off" - I would delete it. Then, turn off your iPad and reboot it. Make sure it is really gone.

Rakuten Group, Inc., stylized as "Rakuten", is a Japanese electronic commerce and online retailing company based in Tokyo, founded by Hiroshi Mikitani in 1997.