Safari on iPad won’t work, I somehow have a puzzle piece in search bar

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Level 1

6 points

Safari on iPad won’t work, I somehow have a puzzle piece in search bar

I’ve tried to do whatever it is with the extensions but it tries to get to the App Store but it won’t open. Nothing is working

iPad, iPadOS 15

Posted on Dec 24, 2021 8:20 AM

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Answer 1

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Sheilataylor Author

Level 1

6 points

Dec 24, 2021 10:57 AM in response to TrafGib

Tried that and there was one extension for Rakuten??? I clicked on the button to turn it off but still no go and that danged puzzle piece is still therr

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Answer 2

TrafGib

Level 2

409 points

Dec 24, 2021 9:19 AM in response to Sheilataylor

Hi Sheilataylor,

Don't go into Safari. Instead, go into Settings > Safari > Extensions and see what is there. The "puzzle piece" is typically the icon for extensions, so your inclination that an extension is your problem is likely correct.

From the Safari Settings you should be able to get rid of any extensions, and hopefully resolve the issue.

Good luck!

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Answer 3

TrafGib

Level 2

409 points

Dec 24, 2021 11:09 AM in response to Sheilataylor

"I clicked on the button to turn it off" - I would delete it. Then, turn off your iPad and reboot it. Make sure it is really gone.

Rakuten Group, Inc., stylized as "Rakuten", is a Japanese electronic commerce and online retailing company based in Tokyo, founded by Hiroshi Mikitani in 1997.

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Safari on iPad won’t work, I somehow have a puzzle piece in search bar

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