Messages in iCloud not available because iCloud and iMessage accounts are different.

Hello frustrated_1961boomer,

Thanks for using Apple Support Communities. We understand that Messages aren't syncing as expected with iCloud. You've come to the right place. We're happy to look into this with you.

We recommend that follow the steps below on your iPhone:

1. Turn off Messages in iCloud in Settings > [your name] > iCloud.

2. Turn off iMessage in Settings > Messages.

3. Turn off FaceTime in Settings > FaceTime.

4. Restart your iPhone.

5. Turn on iMessage in Settings > Messages.

6. Turn on FaceTime in Settings > FaceTime

7. Wait 5 minutes.

8. Turn on Messages in iCloud in Settings > [your name] > iCloud.

Let us know the results. Be sure to include any other troubleshooting steps that you may have tried.

Have a wonderful day!

JovonaP's solution didn't work for me. Here's a solution (with pictures) that did work. I actually had no iMessage address listed, so I de-selected my phone number, and entered my Apple ID (same that is used for iCloud) and selected that email address. Voila! I could then select Messages under Settings > (Your Name) > iCloud. Here's the link to solution:

https://allthings.how/icloud-and-imessage-accounts-are-different-on-your-iphone-heres-a-fix/

See the articles Set up iCloud for Messages on all your devices - Apple Support

Keep your messages up to date with iCloud - Apple Support

Change Shared with You preferences in Messages on Mac - Apple Support

Change General preferences in Messages on Mac - Apple Support

Read this article Change iMessage preferences in Messages on Mac - Apple Support

set up iPhone messages Set up Messages on iPhone - Apple Support

With Continuity, all the SMS/MMS messages you send and receive on iPhone also appear on your other iOS devices and your Mac. See the Apple Support article Use Continuity to connect your Mac, iPhone, iPad, iPod touch, and Apple Watch.

If your Apple IDs are the same in your iCloud and iMessages, and you are still getting this error, try this:

ON your iPhone. go to Settings, Messages, then scroll down to TEXT MESSAGE FORWARDING. Make sure that your iPad (and any other devices you want to use iMessage on) are TURNED ON (slide to green).

good luck.

Hold up, I have a few things I want straightened out so I can know what I”m doing is correct. Now in “Messages” in my “Send & Receive” section I have “2 Addresses”. “You Can receive iMessages to and reply from:”. One is my cell phone number, the other is my name @iCloud.com & the other is my name @.me.com which is the one that my Apple account is under & the one that I usually use for Apple although I’m told that the @iCloud & @me amount to the same thing, I don’t know. Both my cell # & my @me.com are checked under “Send/Receive” I’m not sure if I should also check my name @iCloud.com also or if that would be redundant.

In the “Start New Conversations From” field I have my cell # & my name @me.com. I can only choose one out of the 2 so I chose the @me.com.

I’ve always had problems sending iMessages to my sister from my iPad for some reason & they were always marked as “Not Delivered”. But for some reason I can send her texts just fine through my iPhone & she gets those so I don’t know what’s the blame for it failing on my iPad & what it is that works on my iPhone. Given what I’ve described to you is there anything I should change? I have @me.com across the board & I’m not sure if I should remove my cell “Send/Recieve” or use my cell instead of my Apple ID for “Start Néw Conversation”. That link you gave was somewhat informative but it still left me (& probably many others) wanting as to what else to do if you also have a cell # set up or listed or alternate email. Thanks.

I was having this problem with my iPad Pro 2021 and found that Messages was logged into a different Apple account than my iCloud account. I followed the process exactly as listed here but it did not fix it.

What did fix it was to first log out of Messages and FaceTime, then reset my iPad by going to “Settings” - “General” - “Transfer or Reset iPad” - “Reset”. I then logged back into Messages and FaceTime, assuring that I used the same iCloud account.

This worked, thanks! I tried everything else above this multiple times. I only use a single Apple ID. Everything matched, but I was still unable to send SMS text messages from my iPad, especially to non-apple users (friends w/ Android phones). This fixed it, thanks! (Not sure, by the way, why, when one activates iMessage on an ipad, does not automatically perform this step for you, as the whole purpose for (me) using iMessage is so that I can receive and respond to text messages of all kinds, from my iPad, not just from my iPhone).

I’m getting the same error message and just followed these instructions to a T with no luck. :(

The steps to correct this issues does not work

I followed the steps but still getting the same message "Messages in iCloud not available. Messages in iCloud is not available because iCloud and iMessage accounts are different."

Didn't work for me either.

I followed the steps but still getting the same message "Messages in

iCloud not available. Messages in iCloud is not available because iCloud

and iMessage accounts are different."

Same issue. Tired suggested troubleshooting. It doesn’t work. Frustrating indeed.

Incredible! Thank you so much! 🙏🏼

Q