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Can’t buy games with apple account balance

When I try to buy a game on my iPad that costs money (first time) it has my account balance available as a payment option, however when I click on the option, nothing happens. I know that I can use the visa option if I verify it, but I want to use my account balance instead.

Posted on Dec 25, 2021 10:47 AM

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Posted on Dec 25, 2021 12:38 PM

Have you verified the credit card payment method before trying to make the purchase?


If necessary, contact iTunes Support for assistance. See the Apple Support articles below for contact information.   


iTunes Support – world wide   -


Apple Support schedule phone call     -


Billings and Subscriptions   -


If necessary, try Twitter


https://twitter.com/AppleSupport.   - 

4 replies
Question marked as Best reply

Dec 25, 2021 12:38 PM in response to ImANukeMan

Have you verified the credit card payment method before trying to make the purchase?


If necessary, contact iTunes Support for assistance. See the Apple Support articles below for contact information.   


iTunes Support – world wide   -


Apple Support schedule phone call     -


Billings and Subscriptions   -


If necessary, try Twitter


https://twitter.com/AppleSupport.   - 

Can’t buy games with apple account balance

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