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Khurman78 Author

Level 1

4 points

Brand new ipad freezing at software update....now what?

Tried setting up a new ipad and we can't get past the preparing update step. It just sits for over an hour. Tried 3 times

iPad, iPadOS 14

Posted on Dec 25, 2021 2:17 PM

Top-ranking reply

TheLittles

Level 10

195,162 points

Posted on Dec 25, 2021 2:28 PM

Khurman78 Said:

"Brand new ipad freezing at software update....now what?: Tried setting up a new ipad and we can't get past the preparing update step. It just sits for over an hour. Tried 3 times"

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Can you get to the Home Screen?

If so, go here to update: Update your iPhone Using a Computer - User Tip

If not, contact Apple Support for assistance with setting this up.

Apple Support Contact Info:

Contact Us - Choose Locations
Proceed from there as necessary

Why the Wait:

Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

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Brand new ipad freezing at software update....now what?

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