When I try to update my iPad Pro freezes and I have to wait for it to lose all power before it unfreezes. That download circle just whirls away, forever. I assume it needs to be connected to a computer to download. Will my local Apple “Genius” bar be able to help or must I finally just repair my PC to update my iPad?
iPad Pro, iPadOS 15
IrmaCarrillo Said:
"My iPad freezes up when I try to update beyond 15.0.1: When I try to update my iPad Pro freezes and I have to wait for it to lose all power before it unfreezes.[...]"
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For reference...
Updating an iPad:
Do so by using a compatible device, and reliable connection.
I. Start Here: If your iPhone, iPad or iPod touch won’t Update - Apple Support
II. Verify Compatibility:
Then, see if the device is shown here:
Go here: iPad Models Compatible with iPadOS 15.5 - Apple Support
III. If compatible...
Use of a Computer to Update:
My User Tip: Making Use of a Computer for Updating an iOS Device - User Tip
Search online to locate and call contact your nearest, “local” Apple Store location to try/attempt to make an appointment to get your Apple iPad upgraded/updated to its latest iPadOS 15 version.
OR, alternatively, use the “Get Support” link, at the upper right hand corner of every Apple Support Community Webpage to attempt to schedule an appointment with your nearest Apple Store location.
Apple Store employees will be glad to help/assist you.
Best of Luck to You!
If your iPad is capable of being updated to a more recent version of iOS/iPadOS than is currently installed, these support pages outline both the available methods by which the update can be performed - and troubleshooting should you experience difficulties:
Update your iPhone, iPad or iPod touch – Apple Support
If you can't update or restore your iPhone, iPad or iPod touch – Apple Support
If your iPhone, iPad or iPod touch won’t update - Apple Support
iOS update and restore errors – Apple Support
Be aware that while an iPad may be capable of update, it may be too far behind the current version to be updated directly from iPad settings. In such circumstances you will likely need to use a computer to perform the update. You will need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS). Ensure that your installed version of iTunes has been updated to the most recent version; the essential device drivers are included.
Download and use iTunes for Windows – Apple Support
Update to the latest version of iTunes – Apple Support
Update software on iPhone, iPad or iPod touch in iTunes on PC - Apple Support
If you have a beta profile installed, ensure this has been removed from your iPad - as, otherwise, installation of production software updates may be inhibited. This support page provides the necessary information to remove the beta from your iPad:
How to uninstall iOS beta software - Apple Support
You should note that for your iPad to install an available update, its battery must be charged to at least 50% capacity - and/or be connected to its Power Adapter. Similarly, the iPad can only be updated over a standard WiFi connection - or be updated by a PC or Mac using iTunes or Finder - over a USB connection.
If difficulties persist, you might visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to assist:
My iPad freezes up when I try to update beyond 15.0.1
