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What should I do and they messed up my sons I phone also!
iPhone XS Max, iOS 14
Just to get everything lined up, was it sold new or refurbished through an authorized retailers?
You might be able to have Apple or an Apple Authorized Service Provider evaluate your options. If it's just the screen that the problem then it might be possible to have that replaced for the standard out of warranty cost.
Other than that, often insurance company provided repairs are "guaranteed". But in general third-party insurance rarely pays for authorized repairs.
Just to get everything lined up, was it sold new or refurbished through an authorized retailers?
You might be able to have Apple or an Apple Authorized Service Provider evaluate your options. If it's just the screen that the problem then it might be possible to have that replaced for the standard out of warranty cost.
Other than that, often insurance company provided repairs are "guaranteed". But in general third-party insurance rarely pays for authorized repairs.
Unfortunately, if you didn’t have Apple repair the iPhone, you may have possibly voided the warranty.
Regardless, you need to get expert service and support at the Genius Bar.
👉🏼 Call 1-800-MY-APPLE or get help here.
Go back to the shop that repaired the phone.
I bought the phone new though at&t
Well I'm not sure if I want them to do anything with my phone anymore
You can make a Genius Bar appointment and plead your case to try to do an out-of-warranty replacement but don't be surprised when they turn you down.
I had my phone repaired for my screen and now the phone doesn't work and the screen isn't the same as before and it was provided through an insurance company recommended repairer.
