Iphone 8 unable to connect to internet

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Iphone 8 unable to connect to internet

My iphone 8 won't connect to the internet in any way. I know my wifi is working because other devices can connect to it. And I can still receive and make phone calls and texts without any issues. I have noticed the internet connection, particularly with mobile data, has been really slow for the past few weeks before this happened.

I've tried resetting it/rebooting it multiple times. Resetting all settings, just network settings, turning on/off airplane mode, cellular data, wifi, as well as re-inserting the SIM card. And I'm unable to do a factory reset because I can't sign out of my Apple ID without a connection. I also can't update to latest version of IOS without the phone itself being connected, despite my phone being connected to my PC and fully synced.

Is there anything else that I could try that doesn't require an internet connection?

Is it possible that this is just a hardware issue?

iPhone 8, iOS 13

Posted on Dec 25, 2021 9:04 PM

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Answer 1

Best reply

SravanKrA

Community+ 2024

Level 10

411,788 points

Dec 25, 2021 9:33 PM in response to FlyingSpaceOstrich

For your Internet connection.

Over Cellular: contact your Carrier (Cellular Service Provider). The agency who issued the SIM to you
Over WiFI: Contact your ISP (Internet Service Provider), the agency who provided the Internet Service on your Modem/Router to you

However --> Connect iPhone to the Internet - Apple Support

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Answer 2

Dec 25, 2021 9:34 PM in response to FlyingSpaceOstrich

Connecting to Wifi is the first part and then getting connected to the Internet is the second

If you connect to Wifi, doesn't necessarily mean you are connected to the internet. If you are not connected to wifi could be a problem with iPhone settings or Router/Modem Settings
If you are not connected to the internet is the sole issue of Router / Modem Settings. Contact your ISP immediately

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Answer 3

Dec 25, 2021 9:36 PM in response to FlyingSpaceOstrich

FlyingSpaceOstrich wrote:

And I can still receive and make phone calls and texts without any issues.

SMS and Calls do not require an internet connection. They work on Voice Protocol.

Only FaceTime and other third-party Social Networking Apps will require the internet to make calls. Because they work on Internet Protocol.

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Iphone 8 unable to connect to internet

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