iPhone won't turn on

If your screen is black or frozen:

1. Press and quickly release the volume up button.
2. Press and quickly release the volume down button.
3. Press and hold the side button until you see the Apple logo.
4. 
5. 
   
6. If your iPhone doesn't turn on, follow these steps to check your hardware and charge your phone. You might need to charge for up to an hour.
7. If your iPhone still doesn't turn on, contact Apple Support.

If your iPhone turns on but gets stuck during start up:

If you see the Apple logo or a red or blue screen during startup, try these steps:

1. Connect your iPhone to a computer. On a Mac with macOS Catalina, open the Finder. On a Mac with macOS Mojave or earlier, or on a PC, open iTunes. Find out which macOS your Mac is using.
2. Select your iPhone on your computer.
3. While your iPhone is connected, follow these steps:

• On your iPhone 8 or later, including iPhone SE (2nd generation): Press and quickly release the volume up button. Press and quickly release the volume down button. Then press and hold the side button.
• 
  
  • 
• 
  

1. Keep holding the buttons until you see the recovery mode screen.
2. 
3. 
   
4. When you get the option to restore or update, choose Update.
5. 
6. 
   
7. Your computer will download the software for your device. If it takes more than 15 minutes, your device will exit recovery mode. Repeat steps 2-4.

If you need more help:

Contact Apple Support to set up service. 