itunes need update but site not working to even sign in to account

Hello kjj1100,

We understand that you're looking to update iTunes. The Related Article above contains the best steps to update iTunes, including steps specific to where you downloaded the app from. However, iTunes requires macOS or Windows. If you're using Chrome OS iTunes cannot be downloaded.

Best regards.

As Drew_7 states, if your laptop is using the Chrome OS (Operating System) you cannot install iTunes on it. But if you're using Windows (operating system) on the laptop, the Chrome browser that you mention is irrelevant. It plays no part in iTunes.

Let's establish the current situation:

• • can you open iTunes on your computer? If so, go to the iTunes menu Help/Check for Updates. If there is an update available, it will tell you so and give you the option to download it
  • if there is no Help/Check for Updates, that suggests that you downloaded iTunes from the Microsoft Store, rather than directly from Apple. So where did you download your copy of iTunes from?

if neither of the above helps, then look in Help/About iTunes (if it's there) and tell us which version of iTunes is listed.

Use Windows Settings/Apps/Apps & features>iTunes>uninstall.

kjj1100 wrote:

Okay I am confused!

Is it possible to delete iTunes from computer and re-download? Would I lose my whole library of music if I did that?

Yes, you can delete iTunes and then reinstall it. That would not affect your music, which is stored separately to iTunes.

However, before you do that, let's establish one or two things because your original question was "how to update iTunes <...> on a laptop?" (Still, Chrome has nothing to do with iTunes. I'm going to guess that Drew_7 is a Mac user, not a Windows one and did not know that Chrome is a browser as well as an operating system. Hence some of the confusion I think.)

I had the app on my desktop and go into iTunes through that.

I don't understand what you mean by that. iTunes - the programme on your computer can be referred to as an app, but if that is so, then what do you mean by go into iTunes through that? Do you mean the iTunes Store, where you buy music?

Aha! (Lightbulb moment.) Which version of Windows are you using?

• Is your iTunes programme working? If so, which version of iTunes do you currently have installed (in iTunes, go to Help/About iTunes to find out)?
• Have you been using your browser (Chrome in your case) to get to the iTunes Store? If so, what is the reason?

Yes, I saw your answers.

Unless you specifically unfollow your own discussion, any posts added to the discussion will be emailed to you. Clicking o the link in the email will bring you to a sign-in page and then to the specific discussion. Likewise, I receive emails regarding this discussion, because I've contributed to it and I am therefore following it.

Glad you've got it sorted.