Phone frozen

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t-help Author

Level 1

4 points

Phone frozen

My wife 12pro-max is frozen and will not power off using steps volume + then - then hold right button. Any suggestions?

iPhone 12 Pro Max

Posted on Dec 26, 2021 3:12 PM

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Answer 1

Best reply

ChrisJ4203

Level 10

230,479 points

Dec 26, 2021 3:26 PM in response to t-help

Follow the instructions here, If your iPhone won't turn on or is frozen - Apple Support

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Answer 2

ChrisJ4203

Level 10

230,479 points

Dec 26, 2021 4:32 PM in response to t-help

Did the phone reboot when you went through the instructions provided? Pressing and releasing the volume buttons needs to be done quickly and then go to the power button and hold. Continue to hold until you see the Apple logo and then release. It can take a couple of tries.

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Answer 3

t-help Author

Level 1

4 points

Dec 26, 2021 4:17 PM in response to ChrisJ4203

Tried that. Still frozen.

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Phone frozen

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