Not Receiving iMessage Notifications from One Contact on Any Device

Question

Not Receiving iMessage Notifications from One Contact on Any Device

I have an iPhone, Apple Watch, iPad, and a MacBook Pro. I send and receive iMessages with all of them. Everything was fine until a couple days ago, when I no longer received any iMessage notifications from a specific contact.

It would seem the system thinks I'm reading the messages, even though I am not, as I don't recall seeing an unread message indicator when opening Messages. I have always had Read Receipts disabled, if that makes any difference.

Troubleshooting steps that have been taken are as follows:

My devices are up to date
Do Not Disturb/Focus is turned off
We both restarted our devices
The other person updated their iPhone to the latest version
I disabled and re-enabled iMessage on my iPhone via Settings > Messages
I hid, then showed their alerts with the Hide Alerts feature
I disabled and re-enabled Messages notifications

I would like to avoid deleting the message thread at all costs.

Posted on Dec 26, 2021 8:06 PM

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Answer 1

Dec 28, 2021 5:47 PM in response to TammyW_03

I was planning on doing that, but I just discovered the solution!

Figured I would post what worked for me in the hopes that any others with a similar issue now or in the future might be able to resolve it more easily.

I powered off each device with iMessage enabled (in my case, Apple Watch, iPad, and MacBook Pro) except the iPhone
I proceeded to have the contact send me a message-I got the notification!
Then, I powered on each device individually and had the person send another message each time to make sure no specific one introduced an issue (might've been overkill since it was working again but I wanted to be 100% certain)

The order in which I powered them on was Apple Watch, iPad, MacBook Pro.

Messages from this person are coming through (with notifications again, finally) perfectly now!

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Answer 2

TammyW_03

Community Specialist

Dec 27, 2021 2:15 PM in response to Lon3lyWanderer

Hello ***3lyWanderer,

We're glad you thought to ask Apple Support Communities about the issue you're having with not receiving a notification for one specific contact on all devices. You completed some great steps to help resolve this! If you haven't already, delete the contact and add it back to see if that helps: Manage and delete contacts on your iPhone, iPad, or iPod touch

Let us know how it goes.

Take care.

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Answer 3

TammyW_03

Community Specialist

Dec 28, 2021 11:33 AM in response to Lon3lyWanderer

***3lyWanderer,

Got it. With the steps you completed already and the issue continuing, we recommend reaching out to Apple Support to look into this more: Get Support

Best regards.

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Answer 4

Dec 27, 2021 6:54 PM in response to TammyW_03

I hadn’t previously tried deleting the contact but I just did and doing so did not resolve the issue.

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Not Receiving iMessage Notifications from One Contact on Any Device

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