TouchID not working after dropping phone "Failed—unable to complete Touch ID setup"

I accidently dropped my phone, since then Touch ID is not

working. Home button doesn't vibrate/give feedback.

My iOS is updated 15.2.

I erased old fingerprint and now when I try to re-register,

it shows an error "Failed—unable to complete Touch ID setup"

iPhone 8, iOS 14

Posted on Dec 26, 2021 8:20 PM

Similar questions

Touch ID broken for App Store So this has been a problem for a few years now. One day, touch ID works fine in the App Store. Then out of nowhere, without you changing any settings, you try to download an app. And the App Store app requires you to enter your password. You try to download again, and it just keeps asking for a password. Any download you try, will ask you for a password. No touch id available. The only temporary workaround, because it is just a temporary workaround. You have to turn off Touch ID for the App Store in Settings. Reboot your device. Then turn it off and on again (because after you reboot, iOS automatically turns touch id back on again. And yes, you have to turn it back off and on again. Because if you don’t, the temp workaround doesn’t work). So, again, you have to reboot, turn off, then turn touch id back on again. Enter your password. Then everything is back to normal. You can now start using touch id in the app store. Until it just randomly stops working again. Which again, has been happening for years. Yes, I am on the latest version of iOS and iPadOS. Updates have never fixed this problem. I really don’t get it. This has been a known issue for a very, very long time. Apple has come out with bunch of iOS versions. And yet this is still happening. Truly, this is not Steve Jobs’ Apple. There were far, far fewer issues with him at the helm. Cook, not so much. The old, “It Just Works”, is no more. Now it’s, “Hopefully, It Works”. Lol Though under Cook, who’s all about the bottom line. This is intentional. So that all those that still have older devices that still uses touch ID, are frustrated enough that they purchase the latest and “greatest”. Much like when they slowed down older iPhones, whenever new iPhones were coming out. Apple finally admitted to that after years of denying. Because they couldn’t hide the truth anymore.
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1 reply

TammyW_03

Community Specialist

Dec 27, 2021 2:23 PM in response to milindmanem

Hello milindmanem,

Thanks for participating in Apple Support Communities. We understand that after accidentally dropping your iPhone Touch ID and the Home button feedback no longer work as expected. For this you'll want to have your iPhone in for service. To look into your available options start here. Be sure to change to your location, if needed: iPhone Repair and Service

Thanks again, and take care.

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TouchID not working after dropping phone "Failed—unable to complete Touch ID setup"

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