Locked SIM

If you forgot or don't know your SIM PIN

Never try to guess a SIM PIN or PUK code.* The wrong guess can permanently lock your SIM card, and then you would need a new SIM card. If your device asks for a PIN or code that you don't know, here's what to do:

1. Contact the carrier that gave you the SIM card. If you aren't sure which carrier to call, remove the SIM card and check the card for the carrier's name or logo.
2. 
3. Ask your carrier to help you unlock your SIM card using the default SIM PIN or PUK code. 
4. If you can't unlock your SIM card using the SIM PIN or PUK code or if an alert says, "PUK exhausted," ask for a new SIM card.

*If you enter the wrong SIM PIN too many times, your wireless carrier might be able to give you a Personal Unlocking Key (PUK).

If you see No Service or Searching on your iPhone or iPad

1. Check your coverage area. Make sure that you're in an area with cellular network coverage. ... 
2. Restart your iPhone or iPad. Restart your device. ... 
3. Check for a Carrier Settings update. ... 
4. Take out the SIM card. ... 
5. Reset your Network Settings. ... 
6. Update your iPhone or iPad. ... 
7. Contact your carrier. ... 
8. Get more help.

If you see No Service or Searching on your iPhone or iPad ...

Remove your SIM card from the SIM card tray and then put the SIM card back. ... Make sure that the SIM tray closes completely and isn't loose. If you use a SIM tray from a different model iPhone, iPad, or from another phone manufacturer, it might not fit properly.

If you see 'invalid SIM' or 'no SIM' on your iPhone or iPad ...

Learn what to do if you see a SIM not supported alert.