Absurd delay

Question

Absurd delay

I made a purchase on the B&H store website on the 26th of October 2021.

I customized my 16” MacBook Pro with 64gb RAM and 2TB of capacity, initially the delivery was scheduled for 12/16 to 22/ 12.

Today, December 27th, B&H informed me by email that there is no more forecast before the end of January.

What happens to Apple that still hasn't delivered my order? What is the forecast to deliver to the B&H partner so they can send me?

I remember that today 12/27 it's been two months since my purchase was approved.

I really hope to get an official response from Apple.

Thanks!

MacBook Pro (2020 e posterior)

Posted on Dec 27, 2021 12:17 PM

Reply

Answer 1

Dec 27, 2021 1:01 PM in response to DideGemignani

Apple will not respond here in these user-to-user help communities. If you ordered from B&H the shipping is in their hands. There are delays due to the season and demand but your situation seems to be longer than expected. I think B&H should answer the question or at least they should know where in the process your order is.

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Answer 2

ku4hx

Level 7

23,694 points

Dec 27, 2021 1:27 PM in response to DideGemignani

We are not Apple corporate and have zero input into their daily operations and policies. We can do nothing to prompt Apple to do anything.

If you want to complain to Apple about B&H's behavior, you'll need to do that directly to Apple.

You can start here: https://discussions.apple.com/docs/DOC-5931

Or use the link Get Support at top right this page to get started in the right direction.

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Answer 3

Dec 27, 2021 12:20 PM in response to DideGemignani

Maybe something to take up with B&H.

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Answer 4

ku4hx

Level 7

23,694 points

Dec 27, 2021 2:06 PM in response to DideGemignani

That's just a suggested starting point to get your foot in the door and be heard. Pick the Chanel that most closely matches your situation.

Or, you can search for different places to be heard. It might be best to start with the Get Support link and let the tech guide you. At this point you just want to be heard and I doubt very seriously if Apple has a "Vendor Disappointment Channel".

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Answer 5

Dec 27, 2021 12:55 PM in response to BobTheFisherman

Bob, how are you?

I've already argued with B&H, but unfortunately they blame Apple itself.

That's why I decided to post this comment here in the community with the hope that Apple will speak out.

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Answer 6

Dec 27, 2021 1:31 PM in response to ku4hx

Thanks for your response!

And which channel should I do this?

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Absurd delay

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