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iPad mini fully charged but won't turn on

iPad mini fully charged but when power button pressed Apple logo doesn't appear. Only the battery image, showing a red sliver, is shown against a black screen

iPad mini, iOS 12

Posted on Dec 27, 2021 5:07 PM

Reply
Question marked as Best reply

Posted on Dec 28, 2021 5:26 AM

As described, your iPad is not “fully charged”. In fact, the battery is fully discharged - and until the battery has at least a minimum level of charge, the iPad will not restart.


Your iPad battery may have reached the end of its useful lifespan - or the battery or your iPad Power Adapter has a fault. These support pages should help with troubleshooting battery and charging issues:


Charge and monitor the iPad battery - Apple Support

If your iPad won't charge – Apple Support


Troubleshooting generally requires substitution of the Power Adapter and cable for another known-good item.


If you continue to experience difficulties, you might be best advised to first seek assistance directly from from Apple Support - and request a remote diagnostic test. You can contact the Support Team using the Get Support link at top-right of this page. Alternatively, if you have another device, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad, Power Adapter and cable(s):

Genius Bar Reservation and Apple Support Options - Apple


4 replies
Question marked as Best reply

Dec 28, 2021 5:26 AM in response to PurlBailey

As described, your iPad is not “fully charged”. In fact, the battery is fully discharged - and until the battery has at least a minimum level of charge, the iPad will not restart.


Your iPad battery may have reached the end of its useful lifespan - or the battery or your iPad Power Adapter has a fault. These support pages should help with troubleshooting battery and charging issues:


Charge and monitor the iPad battery - Apple Support

If your iPad won't charge – Apple Support


Troubleshooting generally requires substitution of the Power Adapter and cable for another known-good item.


If you continue to experience difficulties, you might be best advised to first seek assistance directly from from Apple Support - and request a remote diagnostic test. You can contact the Support Team using the Get Support link at top-right of this page. Alternatively, if you have another device, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad, Power Adapter and cable(s):

Genius Bar Reservation and Apple Support Options - Apple


iPad mini fully charged but won't turn on

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