Apple trade in Kit

I dropped my trade in kit off today at a Fedex Ground pick up site and did not receive a receipt for my drop off and never received a text that it had been picked up by Fedex although the store assured me that is was picked up by the carrier. How can I track it. Apple issued the label I'm sure they must have the number. Who shall I contact to find this information out?

iPhone 11 Pro

Posted on Dec 27, 2021 6:59 PM

Similar questions

What can I do if Fedex loses my iPhone trade in kit during the delivery? I shipped my trade in with Fedex, using the trade in kit I got, and its been delayed for over 10 days from the expected delivery day. i understand a third party has to evaluate the devise before I get my money back, but since they haven’t gotten the devise, and who knows, they might never get it if it has been lost by Fedex, will I still get my money, or does anybody know what I can do? [Re-Titled by Moderator]
1710 1
iPhone upgrade program - FedEx tracking number I just realized Apple never received the phone I sent back through the upgrade program. I used the packaging and label Apple provided but lost the tracking number. This was sent back in December and I was struggling with some significant health issues at the time - I've never lost a tracking number before! Apple gave me a "return number," but has otherwise been unable to help. I thought the tracking number was pre-assigned and on the label when I received it from Apple. I can't talk to anyone at FedEx without entering a tracking number into their system. I've spent hours trying to resolve this and am hoping someone here can help.
1291 2
Mistake In Shipping Trade In Phone I mistakenly mailed my trade-in at a USPS store instead of a FedEx store. Dropped it in their drop shoot. The USPS person said that erroneously shipped FedEx packages are picked up weekly by FedEx and taken to a large facility but they won't look for my package among those they've picked up and I don't have the tracking #. I suspect eventually FedEx will ship my trade-in iPhone 11 but my time to get it into Apple has just 7 days left. Wouldn't Apple, who created the shipping trade-in package have the tracking # and be able to tell if it's laying in the FedEx facility? Any ideas how I can find out the location of my trade-in?
1637 1

1 reply

Ozzie1910

Level 4

3,222 points

Dec 28, 2021 3:03 AM in response to sarcuri

Afaik If you have a tracking number from FedEx then ******* to their website typed in the tracking number and check with them what’s going on

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple trade in Kit

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up