The sound to my AppleTV is working intermittently. I have to swipe up to close out the app and then completely power off and then turn back on. But if I go in-between apps the sound will stop. I have unplugged and plug. I have reset the device and even factory reset the box and still the same thing. When I am not suing the Apple TV the sound is fine. I ended up streaming from my tablet and the sound was fine. Any suggestions?
Apple TV
Hello MommaLisa94.
Thank you for using Apple Support Communities. You mentioned that your audio isn't properly working when using your Apple TV. If so, allow us to assist. You've already done a tremendous job in troubleshooting this issue with your Apple TV. If you test a different HDMI cable and connect your Apple TV to a different TV, does this specific issue continue to occur?
Does your Apple TV have any pending updates available? If it does, try installing those updates to see if that helps:
Update your Apple TV - Apple Support
If updating doesn't help and the issue continues to occur while testing on a different TV, you might want to consider reaching out to Apple Support for help. They might have to investigate this issue further with you. Just in case, you can use the link below to reach them:
Get Support - Apple
Thank you for using Apple Support Communities. Best of luck.
I have been using the same HDMI cable that came with the AppleTV. I have done all the updates to date. I don't have another TV to test on. I am in contact with Apple Support.
Thank you for your help L-
No sound while using apple tv
