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Can’t install update on brand new iphone

I just bought a brand new iPhone 12 and ive been trying to transfer everything from my iPhone 7 Plus to the new one, except my iPhone 12 wont download and install an update and it won’t let me set up the phone without updating it. I’ve tried restarting the phone and even wiping it and trying again altogether but it still gets stuck on the ‘preparing update’ page and I can’t figure out why and how to fix it. Any suggestions would be great.

iPhone 12

Posted on Dec 29, 2021 1:25 AM

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Question marked as Top-ranking reply

Posted on Dec 29, 2021 4:42 AM

Hello,

See this link for some tips:

Updating iOS: common issues and solutions

Also, see this for some other ways to transfer data:

Transfer content from your previous iOS device to your new iPhone, iPad, or iPod touch

Good luck.

1 reply

Can’t install update on brand new iphone

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