MacBook Pro 2021 M1 crackling sound from Apple TV app

My new MacBook Pro 2021 M1 16" has recently started outputting crackling sound when playing from Apple TV app. I have found various posts and articles on similar issues but none with actual working solutions or this specific. Here is what is most odd and interesting...

the crackling sound from an Apple TV app video only happens when in FULL SCREEN. If I reduce the display size, normal window or put in PiP then the sound appears to be normal with no crackling. As soon as I move to FULL SIZE the crackling restarts.

I suspect there is a bug on how M1 handles graphic vs sound. If no luck finding a solution then I guess it's back to Apple for a fix or replacement, it's barely a couple of months old.

MacBook Pro 16″, macOS 12.1

Posted on Dec 29, 2021 3:22 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 19, 2022 12:08 PM

I'm having the exact same problem on my 16-inch MacBook Pro M1 Max.


Anything I watch on the Apple TV app has a weird rumbling, crackling, or pulsating noise whenever there are low frequencies in the audio.


I can confirm that this happens only in the Apple TV app (not on Youtube, Spotify, or anywhere else) and only when I watch content in fullscreen mode. As soon as I exit fullscreen mode, the crackling stops.


I can also confirm that changing the sample rate to 48 kHz in the Audio MIDI Setup app solves the issue.


Apple, please solve this issue!

Similar questions

261 replies

Apr 29, 2022 3:18 PM in response to eucciferri

eucciferri wrote:


sbson wrote:

I was trying to solve that problem for many months and it looks like it can be fixed (at least I wasn't able to reproduce it again). The problem is somehow related to the recent update that corrupts Audio settings. So the fix is simple, go to. Open up a terminal:
cd /Library/Preferences/Audio
sudo rm com.apple.audio.*

Restart your MBP. Hope that helps!

I did what you mentioned and so far it's working great!

The only thing I did differently, to prevent any problems, is to rename the files instead of directly deleting them. I even noticed that the quality of the speakers improved.

For now I'm only going for 48 hours of testing, hopefully this is the final solution.

Thanks!!


Well, after trying several days, the problem is still there. Maybe less often than before, but it still does.

May 4, 2022 10:42 PM in response to RichieBBB

Thanks for the tip!


I have a MacBook Pro (14-inch, 2021).

The Audio Midi Setup Utility format was already set to 48000 Hz. I changed it to 88,200 Hz and actually 96,000 Hz seems to have the same effect. This immediately reduced the number of cracked sound pops, now happening much less than several times a minute.


This really shouldn't happen with an Apple product and even more an Apple Macbook Pro M1.

Hope Apple takes this one serious and brings out a solid fix.

May 5, 2022 5:56 AM in response to Drunlade

I tried a different user account as well and did not experience audio problems either, for a couple of weeks. Then as I started gradually migrating from the original account, the noise came back. That also suggests it is a setup or config issue.


The noise started for me right out of the box last Fall. Apple support suggested I take the device into the store to have techs look for a hardware issue, but after discovering this thread, I declined.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

MacBook Pro 2021 M1 crackling sound from Apple TV app

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.