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I have forgotten the backup encryption password
So I have “reset the Network settings”-which according to the instructions should erase the old encryption password and then I can back up on iTunes with a new encryption password
When I do that I keep getting the same message to put in my old encryption password despite successfully resetting the Netflix settings
iPhone 13 Pro Max
Nope. That's not how it works.
You can not reset the encryption password on an existing backup. You can change it for backups you make going forward, but not for existing backups. If you can't remember the password, you can not restore from that backup.
Nope. That's not how it works.
You can not reset the encryption password on an existing backup. You can change it for backups you make going forward, but not for existing backups. If you can't remember the password, you can not restore from that backup.
Did you follow all of the steps in this support document, About encrypted backups on your iPhone, iPad, or iPod touch - Apple Support You need to turn off encrypted backup in iTunes, and you need to delete the current encrypted backups to be able to setup to create a new backup without encryption.
Thanks for responding
I am aware of that you cannot restore from the previous backup if forgotten encryption password
for new back ups iTunes keeps asking for old encryption password despite the phone ( using ios15.2) has been reset-( Reset Network Setting) in settings
Yes I followed all the steps as in the support document
to turn off encryption or to erase previous backupups which encrypted iTunes keeps asking for encryption password-which obviously I have forgotten
So I have done the “reset Network settings”-Which is supposed to erase the encryption password
According to the document I could then do a NEW back up on iTunes and set up a new password for encryption — that’s where I’m having problem - keeps still asking for an “old encryption password”
How do I pass that point
If it is asking for the old encryption password, then the reset must not have removed the old one as indicated in the support document. Did everything about doing the reset on the phone work the way that it described in the document? If it is not allowing you to turn off backup encryption, then your can either make an iCloud backup, or you can use the Get Support link at the top of the page here and contact Apple Support for additional assistance.
Thanks
will contact Apple support
You're welcome. Sorry we couldn't get it going. Good luck.
Forgot Encryption password
