I need to speak to an advisor

We are users like you, not Apple employees, so we don't have access to your data information.

Try contacting Apple Support.

Apple Support Contact.    -

Work through the screens to get an email or chat option.

Apple Support by e-mail or chat.    -

Do you have a particular question?

The procedure for resetting the iPhone is the Related Article link above left.

Use of a computer (Mac or Windows) is required, or a trip to Apple or an Apple authorized repair provider.’

The contents of a locked iPhone are already lost if not previously backed up.