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Internet not connecting

I have an iPad Pro 2021 I have not used it for about a year I use it on vacation have AT&T and I cannot get the iPad to connect to the Internet it says Safari cannot open the page because you’re iPad is not connected to the Internet

iPad Pro, iPadOS 14

Posted on Dec 30, 2021 1:19 AM

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Question marked as Top-ranking reply

Posted on Dec 30, 2021 10:33 AM

The “no internet connection” warning usually indicates that your device does not have a routable IP Address - this usually being assigned by DHCP.


If you have a VPN App or profiles installed, or a security App such as Norton, these may be interfering with DHCP and preventing your device from obtaining a valid IP Address for your iPhone hotspot - or the WiFi network to which you are attempting to connect. The resolution is usually simple; if installed, you may only need to temporarily disable or remove the Security App and/or VPN.


DHCP is frequently used to automatically obtain an IP Address. Until your iPad has a valid IP Address to connect to your network, you will not have an internet connection. Disabling or removing VPN and/or the offending security App should allow DHCP to operate normally - allowing connection to your network and the internet.


If this resolves your issue, the VPN and/or security App can be reinstated after the connectivity problem has been resolved.

1 reply
Question marked as Top-ranking reply

Dec 30, 2021 10:33 AM in response to PoolmanWes

The “no internet connection” warning usually indicates that your device does not have a routable IP Address - this usually being assigned by DHCP.


If you have a VPN App or profiles installed, or a security App such as Norton, these may be interfering with DHCP and preventing your device from obtaining a valid IP Address for your iPhone hotspot - or the WiFi network to which you are attempting to connect. The resolution is usually simple; if installed, you may only need to temporarily disable or remove the Security App and/or VPN.


DHCP is frequently used to automatically obtain an IP Address. Until your iPad has a valid IP Address to connect to your network, you will not have an internet connection. Disabling or removing VPN and/or the offending security App should allow DHCP to operate normally - allowing connection to your network and the internet.


If this resolves your issue, the VPN and/or security App can be reinstated after the connectivity problem has been resolved.

Internet not connecting

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