keychain setting

Question

Level 1

4 points

keychain setting

I am using iOS 15.2 on my iPhone XS Max and I noticed that keychain setting under iCloud keep disappearing. One time I could not find any password in auto fill. I rebuilt my phone and keychain did come back but disappeared again after a day. Auto fill is working though. It is a strange behaviour. Have you noticed this and any solution?

Posted on Dec 30, 2021 3:21 AM

Reply

Answer 1

Dec 31, 2021 7:06 AM in response to axb9syd

Hi axb9syd,

Thank you for posting in Apple Support Communities! From our understanding, your account passwords randomly disappear from Settings > Passwords, is that right? Does you notice if this is happening on a specific network? Is it a specific account password that is missing or several? Are you able to see that information on any other device when it's missing from your iPhone?

You can try the steps in this article: If iCloud Keychain won't turn on or sync

If this continues, you may want to reach out to Apple Support for further assistance. Depending on your region, you may be able to reach out to them here: Get Support.

Hope that helps!

Reply

Answer 2

axb9syd Author

Level 1

4 points

Jan 1, 2022 7:13 PM in response to Matthew.S81

Thank you Matthew.S81

The autofill of passwords are working after I reset my iPhone.

Currently I don't see keychain setting in under iCloud - please see attached. I should be able to switch off / on keychain if I want to.

After I completed I did see keychain setting under iCloud but it disappeared again. I do have Private relay (beta) switched on, I am unsure if it impacts.

Thanks

Reply

Answer 3

bailier

Community Specialist

Jan 2, 2022 6:27 AM in response to axb9syd

axb9syd,

Thank you for that information. Private Relay should not affect this. Is this a personal device or a work device? Do you have a profile set up on your device? You can confirm by going to Settings > General > Profile and Device management.

If not, you'll want to reach out to Apple Support for further assistance. Depending on your region, you may be able to reach out to them here: Get Support.

Have a good one!

Reply