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Asking about in-app purchase / payment method problems.

I have an in app purchase for a game currenccy. but accidentally my default payment method was declined ( didn't realize that there are not enough money) and then it use my secondary payment method which is mobile phone billing. I already got an sms from my phone service provider for the charge and already got in game item but there is no receipt or invoice from apple. when i check my purchase history in my phone it said "Pending" but I already got in game currency (haven't use them yet). Is my transaction complete or not. Will there be any problem after this?

Posted on Dec 30, 2021 5:37 AM

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Question marked as Top-ranking reply

Posted on Dec 30, 2021 8:10 AM

The receipt usually comes by email in 24 to 48 hours.


A pending balance can render your account unusable. You should speak to Apple directly to resolve this issue if it continues.


Get Support -

https://getsupport.apple.com/


M1 Mac mini, macOS 12.1; Watch, series 5 GPS/cellular, watchOS 8.3; iPad Pro 2nd Gen, iPadOS 15.2; iPad Air 2, iPadOS 15.2; iPhone 12 Pro, iOS 15.2; TV 4th Gen, tvOS 15.2; HomePods, audioOS 15.2 and Airport Express w/ Airplay 2

1 reply
Question marked as Top-ranking reply

Dec 30, 2021 8:10 AM in response to Minimons7970

The receipt usually comes by email in 24 to 48 hours.


A pending balance can render your account unusable. You should speak to Apple directly to resolve this issue if it continues.


Get Support -

https://getsupport.apple.com/


M1 Mac mini, macOS 12.1; Watch, series 5 GPS/cellular, watchOS 8.3; iPad Pro 2nd Gen, iPadOS 15.2; iPad Air 2, iPadOS 15.2; iPhone 12 Pro, iOS 15.2; TV 4th Gen, tvOS 15.2; HomePods, audioOS 15.2 and Airport Express w/ Airplay 2

Asking about in-app purchase / payment method problems.

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