Charge Port Liquid Damage Warrantied?

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Level 1

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Charge Port Liquid Damage Warrantied?

The charge port on my iPhone 13 got wet. After letting it dry, I still had the "liquid in charge port" message when trying to charge, so I disconnected it. I did this a few times, until the next day when it dried up. Then it charged fine.

Now a month later a couple of my charge pins appear to be corroded, and the phone won't charge through the port. The phone is 2 months old.

My question is, will Apple replace the charge port under warranty? I took it to the Best Buy Apple care center (no Apple store here) and they said they saw physical damage and would not fix it under warranty. Looking for a better answer than that.

iPhone 13

Posted on Dec 30, 2021 7:14 AM

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Answer 1

Top-ranking reply

y_p_w

Level 6

17,696 points

Dec 30, 2021 12:33 PM in response to Mmccutchon

No. Apple is rather clear that liquid damage isn't covered by warranty. These are the US terms, but their terms are pretty similar in other countries (you mentioned Best Buy which I understand also operates in Canada). The other issue is that if any of the liquid contact indicators shows exposure to water, Apple will deny any warranty coverage although they will likely approve an accidental damage replacement (for a nominal fee) for those who bought AppleCare+.

https://www.apple.com/legal/warranty/products/ios-warranty-document-us.html

This Warranty does not apply:

(d) to damage caused by accident, abuse, misuse, fire, liquid contact, earthquake or other external cause;

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Answer 2

y_p_w

Level 6

17,696 points

Dec 30, 2021 12:35 PM in response to Mmccutchon

Mmccutchon wrote:

...or keep it and charge magnetically. Thank you for the prompt reply. What (in your opinion) is the likelihood of further damage appearing down the road.

You have no idea of what it looks like inside. If water got inside then there could be slow and steady corrosion.

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Answer 3

KiltedTim

Level 10

203,722 points

Dec 30, 2021 7:17 AM in response to Mmccutchon

In all likelihood, no. You'll have to pay for an out of warranty replacement.

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Answer 4

Mmccutchon Author

Level 1

9 points

Dec 30, 2021 7:24 AM in response to KiltedTim

...or keep it and charge magnetically. Thank you for the prompt reply. What (in your opinion) is the likelihood of further damage appearing down the road.

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Charge Port Liquid Damage Warrantied?

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