You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My son forgot his Apple ID on his new device, how do I get on his new phone

My son forgot his Apple ID on his new device, how do I get on his new phone

iPhone SE

Posted on Dec 30, 2021 1:20 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 30, 2021 1:22 PM

See if he can recover the ID/password. Use every email address he can think of.


Apple ID - How to find your Apple  -  An iCloud e-mail address is an Apple ID.


Apple ID - Find  -       


If he forgot the Apple ID (iCloud) password, enter the Apple (iCloud) ID, and click Forgot Password. See if he can get a Rescue or Notification email option if necessary. Link to contact Apple Support at the end of the 2nd article.


Apple ID - Manage  -     


Apple ID – Forgot Password  *      


If necessary, if he is the original owner, contact Apple. Apple can remove the ID  if provided the required paperwork to include the original purchase receipt with the serial number on it. 


Request additional support for unlocking your device.    -


You used to be able to take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened) and have them remove the ID. This may have changed, so call the store before going to make sure they can help.


Genius Bar Reservation and Apple Support Options - Apple.



1 reply
Question marked as Top-ranking reply

Dec 30, 2021 1:22 PM in response to SherryCrandall

See if he can recover the ID/password. Use every email address he can think of.


Apple ID - How to find your Apple  -  An iCloud e-mail address is an Apple ID.


Apple ID - Find  -       


If he forgot the Apple ID (iCloud) password, enter the Apple (iCloud) ID, and click Forgot Password. See if he can get a Rescue or Notification email option if necessary. Link to contact Apple Support at the end of the 2nd article.


Apple ID - Manage  -     


Apple ID – Forgot Password  *      


If necessary, if he is the original owner, contact Apple. Apple can remove the ID  if provided the required paperwork to include the original purchase receipt with the serial number on it. 


Request additional support for unlocking your device.    -


You used to be able to take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened) and have them remove the ID. This may have changed, so call the store before going to make sure they can help.


Genius Bar Reservation and Apple Support Options - Apple.



My son forgot his Apple ID on his new device, how do I get on his new phone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.