Apple Event: May 7th at 7 am PT
After installing Monteray I can no longer connect my Synology NAS. When I try to log in it just "shakes" at the login window like it is the wrong login. It's the same login I use to connect from the browser to its Local IP address (which works fine) so I am wondering what I can check?
iMac 21.5″ 4K, macOS 10.15
Kevinwal wrote:
Also, ask them if Monterey supports SMB 1, 2, or 3. If so where can it be enabled?
Additionally, does it support NTLMv1 Authentication or automatically use NTLMv2 Authentication?
I saw a few posts online that macOS still allows for SMB v1 connections to remote shares and this may be the problem. You can disable SMB v1 by using the instructions in this Apple article:
How to disable SMB 1 or NetBIOS in macOS - Apple Support
In theory I would expect the highest version to be used when negotiating with remote shares, but it seems this may not always be the case.
Kevinwal wrote:
Also, ask them if Monterey supports SMB 1, 2, or 3. If so where can it be enabled?
Additionally, does it support NTLMv1 Authentication or automatically use NTLMv2 Authentication?
I saw a few posts online that macOS still allows for SMB v1 connections to remote shares and this may be the problem. You can disable SMB v1 by using the instructions in this Apple article:
How to disable SMB 1 or NetBIOS in macOS - Apple Support
In theory I would expect the highest version to be used when negotiating with remote shares, but it seems this may not always be the case.
Make sure the Caps Lock is not on. Try using an external keyboard (or another external keyboard if this is Desktop system).
It sounds like with Big Sur or earlier you were able to connect this Mac to the NAS and the only change was installing Monterey?
How are you trying to connect to the NAS? Are you using the Finder's "Go ---> Connect to Server ..." and using "smb://<ip-address-dns-name>/<share-name>"? Are you using the correct share name/share point?
Connecting to the NAS by browser or Finder may make a difference. Do you actually access files while logged in from a browser? or is that just an administrative interface for the NAS? An SMB share can have a completely different username and password from that used to administer a NAS.
Make sure the Caps Lock is not on. Try using an external keyboard (or another external keyboard if this is a Desktop system).
>>> caps lock is not on. Yes, this is an iMac but I also have tried to access it with Macbook. Same result
It sounds like with Big Sur or earlier you were able to connect this Mac to the NAS and the only change was installing Monterey?
>>> yes started with Monteray
How are you trying to connect to the NAS? Are you using the Finder's "Go ---> Connect to Server ..." and using "smb://<ip-address-dns-name>/<share-name>"? Are you using the correct share name/share point?
>>> Yes, using "Connect to Server" as I always have. Tried IP address and NAS Name as well.
Connecting to the NAS by browser or Finder may make a difference. Do you actually access files while logged in from a browser? or is that just an administrative interface for the NAS? An SMB share can have a completely different username and password from that used to administer a NAS.
>>> It is the admin interface but you can access files, which I have. I have tried access as Administrator and User as well.
Have had several exchanges with Synology who are quite sure what the issue is. The last exchange was:
"You may have to reach out to Apple Support for more assistance but can you check if you have Private Relay active in Monterey?
Also, ask them if Monterey supports SMB 1, 2, or 3. If so where can it be enabled?
Additionally, does it support NTLMv1 Authentication or automatically use NTLMv2 Authentication?
I've tried to check on "Private Relay" is definitely part of Monteray but it's also buggy and all I get is a "spinning wheel" when I tried to access it.
The last 2 questions I am not sure.
It feels like it's definitely a Monterey issue.
Thanks for taking the time to reply.
The instructions in the Apple article will create that file for you.
You can also do the same thing to a similar file located in your own home user folder's hidden Library folder ("~/Library/Preferences/nsmb.conf") which would only affect the one user instead of any user on that computer if you create the "/etc/nsmb.conf".
Sorry, did blow past the "create the file" instructions which I have now implemented. Rebooted. SMB still won't connect. Curiously, if I hadn't already mentioned. It will connect using AFP same credentials?
Kevinwal wrote:
Curiously, if I hadn't already mentioned. It will connect using AFP same credentials?
If the Synology is configured to share items with AFP, then Monterey should connect. I don't know how the Synology configures shares with various protocols; if there is one central user/password item it uses for each protocol configured (doubtful), or if you must manually configure the credentials for each type of share (SMB, AFP, NFS) with the latter being most likely.
Did you try rebooting the Mac after making the SMB changes?
I agree it should but it doesn't. I've had Synology involved as well even did a remote to check settings and everything is in order as far as they are concerned. There is only 1 password to sign on for SMB and AFP but 2 separate setting pages. Yes, when I made the SMB changes I rebooted. And as mentioned tried to also attach using a different computer.
Appears this will go down as one of those unsolvable things.
Unfortunately my technical knowledge of SMB shares is limited. During my quick search it appeared that this is not the first time Monterey (or even Big Sur) has had issues connecting to SMB shares. You will likely need to wait for another patch, unless another more knowledgeable contributor has some ideas.
You could try reporting the issue to Apple.
I don't appear to have that file in my /etc/ folder
Appreciate your time to help. I will report. Thanks
you have to use afp: like this afp://DS-720.local
It works for me.
To set under File Services/AFP: Enable AFP Service
Yes I think somewhere in the post above I mentioned that AFP does work already. I'm trying to get SMB to work. Thanks
SMB won't connect
