Hi - I've a few home security cam linked to homekit - from Aqara's G3 camera, Eufy Indoor cams. When I use the Home app, within Favorites or individual Room - the camera screen stopped refreshing to show the 'latest'.
Nothing was changed in the last few weeks except having new routers. What could've caused this?
NOTE this only happens on the iPhone 13 Pro running 15.2.
Thank you
iPhone 13 Pro, iOS 15
Hi macbiff,
Thank you for using Apple Support Communities. We understand you are having some issues with secure video in HomeKit and we'd like to help.
Just so we are on the same page, are you referring to the video thumbnail or when you tap on live video as mentioned here? Set up security cameras in Home on iPhone
You also stated this only happens on the iPhone 13 Pro running 15.2. You get expected results with another device? Since the router was introduced around the time the issue started, have you power cycled it to test?
Let us Know.
Cheers!
Hey - thanks for responding.
It is the thumbnail that's not refreshing on the iPhone. When I click on it, the video stream will start - that's fine.
I have four HomeKit-enabled cameras. On the iPhone 13 Pro, all four their screenshots don't refresh. On my iPad - one doesn't refresh. On the Mac - one doesn't refresh.
This seems to be quite common among users as well - see threads: https://www.reddit.com/r/HomeKit/comments/rsydo2/home_app_on_iphone_is_not_refreshing_my_camera/
https://forums.macrumors.com/threads/homekit-mac-app-camera-thumbnails-not-updating.2329074/
macbiff,
Thanks for those details.
Let's have you reach out to us directly for further support: Get Support
Take care.
The same problem!!!
iphone xs max
15.2
15.2.1
Home app - not refreshing camera stream
