No Free 3 months Apple TV when purchased new iPad

I purchased a new iPad from a physical Apple Store 2 days ago. it is completely set up but i not able to activate the free 3 months Apple TV, i don’t get any free subscription message when i open up the Apple TV app?

iPad Air, iPadOS 15

Posted on Dec 31, 2021 10:59 PM

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Question marked as Top-ranking reply

Posted on Jan 2, 2022 7:47 AM

If you are a current or previous subscriber to Apple TV+, or have enjoyed it previously through Family Sharing, then you may not be eligible for this offer. One (extended) trial per user or Family.


Read here how to redeem: Apple TV+ offer - Apple

Read here about the conditions: Apple TV+ offer - Terms and conditions - Apple

Read here if you have trouble redeeming: If you can't redeem your promotion for an Apple subscription - Apple Support

↳ Step 5 say to contact Apple Support if all else failed.

2 replies
Question marked as Top-ranking reply

Jan 2, 2022 7:47 AM in response to Saintdavey

If you are a current or previous subscriber to Apple TV+, or have enjoyed it previously through Family Sharing, then you may not be eligible for this offer. One (extended) trial per user or Family.


Read here how to redeem: Apple TV+ offer - Apple

Read here about the conditions: Apple TV+ offer - Terms and conditions - Apple

Read here if you have trouble redeeming: If you can't redeem your promotion for an Apple subscription - Apple Support

↳ Step 5 say to contact Apple Support if all else failed.

Jan 2, 2022 7:47 AM in response to Saintdavey

Hello Saintdavey,


Thanks for reaching out through the Apple Support Communities about that difficulty with redeeming that promotion.


This resource has more details about that promotion: Apple TV+ - Try It Free


If you are using those steps, and meet the eligibility requirements, you’ll want to reach out to Apple Support so they can look into your particular situation further: Contact Apple Support


Take care.

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No Free 3 months Apple TV when purchased new iPad

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