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Hello is there anything I can do to fix this?

Hi my laptop has all a suddenly stoped working and is black with white screen glitching I tried to power it off but comes back to black and glitchy after.

MacBook Air (2020 or later)

Posted on Dec 31, 2021 11:26 PM

Reply
Question marked as Best reply

Posted on Jan 1, 2022 12:04 AM

Welcome to the Apple Support Communities.


It looks like you have quite a bit of accidental damage. Contact Apple Support to learn about repair options: Get Support.


Also, only go to Apple, an Apple Authorized Service Provider, or send your device to Apple for service (if applicable or available). Do not go to a 3rd party or attempt a repair yourself. This is for the assurance of authorized and professional repairs that use genuine Apple parts. Please refer to this from Apple Support:

Beware of counterfeit parts
Some counterfeit and third party power adapters and batteries may not be designed properly and could result in safety issues. To ensure you receive a genuine Apple battery during a battery replacement, we recommend visiting an Apple Store or Apple Authorized Service Provider. If you need a replacement adapter to charge your Apple device, we recommend getting an Apple power adapter.
Also non-genuine replacement displays may have compromised visual quality and may fail to work correctly. Apple-certified screen repairs are performed by trusted experts who use genuine Apple parts.


Jack

4 replies
Question marked as Best reply

Jan 1, 2022 12:04 AM in response to piper173

Welcome to the Apple Support Communities.


It looks like you have quite a bit of accidental damage. Contact Apple Support to learn about repair options: Get Support.


Also, only go to Apple, an Apple Authorized Service Provider, or send your device to Apple for service (if applicable or available). Do not go to a 3rd party or attempt a repair yourself. This is for the assurance of authorized and professional repairs that use genuine Apple parts. Please refer to this from Apple Support:

Beware of counterfeit parts
Some counterfeit and third party power adapters and batteries may not be designed properly and could result in safety issues. To ensure you receive a genuine Apple battery during a battery replacement, we recommend visiting an Apple Store or Apple Authorized Service Provider. If you need a replacement adapter to charge your Apple device, we recommend getting an Apple power adapter.
Also non-genuine replacement displays may have compromised visual quality and may fail to work correctly. Apple-certified screen repairs are performed by trusted experts who use genuine Apple parts.


Jack

Jan 1, 2022 12:06 AM in response to piper173

Would you happen to have a dock and external monitor? Just to test it. If it works and displays normally on the monitor, the screen needs replacing.

Hello is there anything I can do to fix this?

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