I phone 12 pro dead while call

I have 12 pro and suddnely when i was on a call phone was dead. batery was 85% when i recived the call. i tried basic steps to restart. it did not work. can u let me know what is reason? how to fix?

Posted on Jan 1, 2022 2:56 AM

Reply
1 reply

Jan 1, 2022 3:05 AM in response to Ransimali

First try a Forced restart

https://support.apple.com/guide/iphone/force-restart-iphone-iph8903c3ee6/ios

If no better

You should arrange a repair

https://support.apple.com/iphone/repair/service

or: contact Apple Support 

Anything other than Screen or Battery may be a replacement phone and the price is in the article.

You can see additional service information within the following article:

Prepare your iPhone for packing and shipping

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I phone 12 pro dead while call

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