New AppleTV+ app on SkyQ boxes is not working correctly....

I have sky Tv on a Sky Q box.

There is an app available called Apple TV+ on the Sky Q box.


I went in to the Apple TV+ app and agreed to signup.

It said to create an Apple ID – I went to the apple website and did so.

and  I set up the payment/billing information etc for apple TV+ on my apple id account.


(I do not have any mobile devices or a smartphone so used my windows PC).


I then went back to the Sky Qbox to load up the Apple TV+

app and was told to sign in via a mobile device or via https://activate.apple.com on my windows

PC.


The activate activate.apple sikte then said it needed the Itunes program on my computer in order to work… and gave me a link to download it – which I did and it installed happily using the apple id and password I had set up originally.

It then accepted the activate.apple info and told me I had two devices registered as able to access apple TV+ - my windows pc and my SkyQ box (showing/using the correct IP and MAC addresses).


However – now everytime I try and watch any program on the SkyQ box AppleTV+ app – it says that I have to activate my device again and log in again (on my PC) and gives me a new four character code to provide to activate.apple.com to allow it to pair with the SkyQbox.

Which is clearly insane and very annoying for a number of reasons – not least that I have to boot up my pc  - log in to the activate.apple.com – provide the “new” four character code and then get a phone call from apple giving me my 6 digit security code….


If this can’t be fixed then I might as well close my new Apple account…


I should mention that there are also apps on the Sky Q box for Netflix, Disney Plus, Amazon Prime, BBC I-player etc on the Sky Q box and they all work perfectly sanely – on first ever use one provides one’s security codes/passwords – some send a hardware link to pair the SkyQbox with one’s account – and that’s it – it’s fully set up and the apps can be loaded and used whenever one wants…  

(PS I also have a smart TV – and checked out the apple TV+ app on them and it seems to work in exactly the same way – ie it doesn’t seem able to remember that the AppleTV+ app has been activated and refuses to remember the hardware device…. meaning I have to "activate" my account via my windows PC every time I want to watch anything....)




Titan(ES340d9UKIE),

Posted on Jan 1, 2022 8:35 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 2, 2022 5:06 AM

Hi again

It workimg properly now.

I di the traditional way of fixing it.

Deleted it all (the apps - including itunes etc), updated everything and re-installed it all and it's now working fine....

The Sky Q Box AppleTV+ app now remembers me and isn't asking me to create an apple id in each time I use it...

So thank you for suggesting contacting Apple support - but I though if this was a common problem, lots of people would be complaining loudly - so I guesses that something was off with the way I'd set it up.

Yhanks & take care

Similar questions

1 reply
Question marked as Top-ranking reply

Jan 2, 2022 5:06 AM in response to jnp99

Hi again

It workimg properly now.

I di the traditional way of fixing it.

Deleted it all (the apps - including itunes etc), updated everything and re-installed it all and it's now working fine....

The Sky Q Box AppleTV+ app now remembers me and isn't asking me to create an apple id in each time I use it...

So thank you for suggesting contacting Apple support - but I though if this was a common problem, lots of people would be complaining loudly - so I guesses that something was off with the way I'd set it up.

Yhanks & take care

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

New AppleTV+ app on SkyQ boxes is not working correctly....

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.