Apple login issue with Monterey

Question

Level 1

21 points

Apple login issue with Monterey

A bizarre login issue has come up. I assume it is related to my recent OS update to Monterey. When I go to an Apple site to log in, such as this community forum just now, I am given a small login window with an icon of a lock at the top. My user name is already filled in, but it is the user name for this computer, not my Apple user name, which is my email address. My Apple password does not work. Instead, my computer login password works. Thatʻs right. Somehow, Apple has confused my Mac and my apple.com user names and redefined my Mac system login as my Apple login. If I select the option "login under a different user name," I then get a different login window that allows me to enter my Apple user name and accepts my usual Apple password. I called Apple support yesterday on this issue on on one other issue and the person had no clue what was going on. Not helpful at all. No suggestions, no fixes. What gives?

Mac mini, macOS 12.1

Posted on Jan 1, 2022 8:42 AM

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Answer 1

Best reply

jeffreythefrog

Level 6

12,056 points

Jan 1, 2022 9:06 AM in response to Jan Becket

if you enabled two factor authentication, then that is expected behaviour. since enabling it on my mac (long ago) i now enter my admin password instead of apple ID password to sign in to these forums. (and some other places) you can go to System Preferences > Apple ID in the "password & security" tab and see if it is enabled.

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Answer 2

PRP_53

Level 10

85,807 points

Jan 1, 2022 9:42 AM in response to Jan Becket

2FA is a Requirement for some or most Apple Service to be used.

A for Turning it 2FA Off - one has exactly 14 days from the time it was enabled to turn it Off. Day 15 and it is permeant and can not be turned OFF.

This question right here is connected to your other issue on a separate question ??

https://discussions.apple.com/thread/253523555

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Answer 3

PRP_53

Level 10

85,807 points

Jan 1, 2022 9:37 AM in response to Jan Becket

Running the exact same equipment as yourself. This is what is presented when logging into the ASC Forums. Yes, I have Two Factor Authorization enabled on my Apple Account.

In the picture below - I choose icon " Continue Password " and am presented with another pop up, input Computer Password.

Presto - logged into ASC Forums.

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Answer 4

Jan Becket Author

Level 1

21 points

Jan 1, 2022 9:38 AM in response to jeffreythefrog

Thanks! It is good to know that this is not a system snafu. I cannot see why it qualifies as "two factor." My bank texts a code to my phone. Thatʻs two factor ID. But at least it is intentional and not a bug. I wonder why Apple Support could not tell me this. In any case, I see that two factor is turned on, but cannot see a way to turn it off if I decide to do so. Where does one turn it off if not in System Preferences?

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Answer 5

Jan Becket Author

Level 1

21 points

Jan 1, 2022 9:42 AM in response to PRP_53

I got the same login window elsewhere on the Apple site, such as when I log in to get support. It seems to pop up in random places on the Apple site. At other times I get the normal Apple login window. This does not look like a well thought-out feature.

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Answer 6

Jan Becket Author

Level 1

21 points

Jan 1, 2022 9:48 AM in response to PRP_53

Yes, disabled dock icons is the other issue that came with the upgrade to Monterey.

That's good to know about 2FA. I cannot remember turning it on, but perhaps that was the default setting with the Monterey upgrade, since this was not happening earlier.

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Answer 7

PRP_53

Level 10

85,807 points

Jan 1, 2022 9:45 AM in response to Jan Becket

One may what to read up more on Apple 2FA, what it does and how it works

Get a verification code and sign in with two-factor authentication

Two-factor authentication for Apple ID

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Answer 8

Jan 1, 2022 9:21 AM in response to Jan Becket

and as you have discovered, you can click "Use a different Apple ID" (and also the "cancel" button)

then you are presented with the "old" sign in window.

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Answer 9

Jan 1, 2022 9:41 AM in response to Jan Becket

you're welcome. :)

and, it's considered "two factor" because it proves that (a) it is you because you are entering your password and (b) you are using one of your "trusted devices"

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Apple login issue with Monterey

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