How can I get the 4-digits box enable to enter the passcode. After locking the MacBook Air with iCloud, I get the welcome window with the message “This Max has been Locked with find my Mac” but I cannot write the passcode, which I know. If I reset it I get a 60 minutes penalty, and after that I end up in the same situation
MacBook Air 13″, macOS 10.14
Hello Ferseo108,
We understand your Mac is locked with Find My Mac. It will be necessary to follow these steps to unlock it: Mark a device as lost in Find My on Mac
Specifically, "Turn off Lost Mode on a device". If your forgot your device passcode it will be necessary to recover it using the steps within.
Best regards.
Ferseo108,
In order to turn off Mark As Lost you have to use the affected Mac, this process cannot be done on another device. If you cannot unlock your Mac the next best steps can be found here: If your Mac is lost or stolen
Specifically under "If you can't unlock your Mac".
Regards.
Hi, the find my app in icloud, my iphone and other Mac do not present the function "Turn off Lost Mode on a device", just unlock.
When I unlock I get to see the passcode, which I already know, but I am still unable to introduce the 4-digits passcode in the locked mac, since the system dialogue do not show me the 4-digits panel where to introduce the passcode...
cheers,
/Fernando
thanks for your support, but my issue is that the affected mac, does not offer the dialogue requesting the passcode, and consequently I can not attempt to unlock it. I can send as many make a sound, and the window to cancel the sounds shows up, but that is the only interaction that I can get out of the Find My app and Icloud.com
When I boot in recovery mode, I am prompt with a request for the firmware code, that I provide and continue the loading, which ends up with the welcome screen informing about the lock on the mac, without offering any possibility to introduce the 4-digits.
cheers,
/Fernando
Wrong Passcode. Try again
